The production providers of the live-stream broadcast of the 2019 British Open Championships, Worldofbrass.tv and Stagecast have issued a statement concerning the event.
World of Brass statement:
You will probably be aware that we encountered unforeseen technical problems during the livestream, especially in the morning session, caused by issues with the internet connection between Symphony Hall and our cloud video platform.
The full live broadcast is being re-uploaded as quickly as possible and will be available to watch here shortly. This version will be available to watch again until next Saturday, 14 September.
While it is very difficult to ensure a completely robust internet connection for streaming in every circumstance, we go to great lengths to ensure successful delivery of our livestreams and very much regret the disappointment todayï¿½s problems will have caused, and will take all possible steps to minimise a recurrence of similar problems on future events.
Although todayï¿½s issues were beyond our control, we recognise that many of you will have been disappointed by the interruptions to the stream.
Therefore if you would like to request a refund of your online ticket please contact us via firstname.lastname@example.org using the email address associated with your account, for a full refund of your payment.
Please note ï¿½ all times listed are local and are subject to change — GMT+1
British Open Championship: Morning Session
September 7, 2019 10:00 am — 1:30 pm Symphony Hall, Birmingham
British Open Championship: Afternoon Session
September 7, 2019 2:01 pm — 7:30 pm Symphony Hall, Birmingham
World of Brass 2019
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